Shipping Policy
All orders are shipped as ready. If any pre-order items are in your order we will ship once they become available.
It is an essential job for us to make sure we deliver our customer's orders complete and on schedule. We know that for some of our customers, time is a very valuable thing and we want to make sure it is not wasted. That is why we have chosen UPS exclusively for our main shipping carrier.
THESE ARE THE DELIVERY METHODS UPS OFFERS:
- • UPS Ground Shipping - Delivery within 7 business days for orders placed by 11 AM PST, MON-FRI.
- • UPS 3 Day Select - Delivery within 3 business days for orders placed by 11 AM PST, MON-FRI.
- • UPS 2nd Day Air - Delivery within 2 business days for orders placed by 11 AM PST, MON-FRI.
- • UPS Next Day Air - Delivery within 1 business day for orders placed by 11 AM PST, MON-FRI.(Allow one additional day for Hawaii and Alaska.)
SHIPPING TIMELINE
We try our best to ship out your orders on the same day, but with a high volume of orders it may take up to 48 hours when all items are in stock. Usually if we receive the orders before 11:30 AM PST, there is a higher chance that your order will be shipped out the same day. If you urgently need your order, you can always make a special request to our sales representative by leaving us a comment on the check-out box or by via e-mail/fax/telephone. We will try our best but we cannot make any guarantees because it will vary with how long the queue is.
The UPS pick-up truck always arrives by 3:00PM PST, we must prepare all shipments by this time. If you order after 11:30 AM PST we might not be able to prepare it on time. In this case, the shipment will be shipped out the following business day.
INTERNATIONAL SHIPPING
UPS Worldwide ONLY
Return Policy
EXCHANGES & REFUNDS
- 1. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
- 2. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be canceled.
- 3. All returns will not have a restocking fee for 7 days if the returned merchandise is returned unopened with the manufacturers' seal.
- 4. If the package is returned in opened condition, there is a minimum 10% restocking fee.
- 5. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days
- 6. It is the customer's responsibility to arrange transport of products to our facility for exchange.
- 7. No store credit is issued after 15 days. (Absolutely no returns on special orders.)
- 8. Claims for any damage must be made within 5 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all items included.
- 9. Price on invoices does not include shipping and handling fees.
- 10. Shipping and handling are non refundable. (Including but not limited to all refused and undeliverable packages.)
HOW TO PROCESS DAMAGES
- 1. Send the image of the defective piece(s) to our email, claim@haileynco.com
- 2. Please state your company name, style# of the defective item and the quantity of the defective pieces.
- * If you have more than 2 pieces of a defective item in the same style and color, you will be sent a UPS return label to return the damaged pieces. (Credit will be issued upon arrival)
- * If you have less than 2 pieces of a defective item in the same style and color, you will have to follow steps 1 & 2.
By doing so, we will do our best to assist you promptly after inspecting the photos or any returned items.
SALES ITEMS
All Sales Items are "Final Sale"
No "Additional Discounts or Codes" apply
